Terms and Conditions

General booking policies.

All rates published on the special guest page are subject to change and availability.

Booking policies

— Applicable rates are valid on the day of your quote; a later quote may vary.
— Prepaid-night certificates are subject to the conditions of the hotel backing the certificate.
— Your confirmation number will be sent by email once the corresponding charge has been made to your card; only then is the booking considered complete.
— Service bookings are subject to availability at the time your request is processed and cannot be guaranteed until full payment has been received.
— For hotel, car rental and cruise bookings made through the platform, your card will be charged automatically and availability will be confirmed with the provider immediately.
— Payment for services and/or travel packages will be charged to your credit card; by booking, you authorize us in writing to use your card number to process the payment.
— After booking and confirmation, please print the corresponding voucher and present it when the service is provided.
— Any change to a booking is subject to availability and re-quoting of rates; please have your booking number on hand and contact us.
— Prices are per person and include the services indicated in the description.

— The total amount of your travel package and/or booking will be charged immediately to your credit card, subject to prior confirmation of availability.
— We accept Visa, MasterCard and American Express. If you do not have a credit card, you may pay by bank transfer by writing to pagos@parisosperdidos.com.
— Prices and rates are not public and can only be consulted on the platform. Payments may be made in Mexican pesos; in other currencies the amount will be converted to US dollars at the current exchange rate.
— If you require a tax invoice, please request it; it will be issued after the services have been provided.

— Cancellations must be sent to contabilidad@paraisosperdidos.com, indicating your booking number.

— Cancellation policies are specific to each hotel and are displayed on screen when you select it.
— Hotel prices are per room, with the meal plan indicated.
— In the event of an availability issue, the replacement hotel will be of a similar category and the change will be communicated in advance.
— Check-in is from 3:00 p.m. on the booked date and check-out is at 10:00 a.m. on the last day; to extend your stay, please request it directly with the hotel.

— Cancellation policies are specific to each service and are displayed on screen when you select it. The applicable charges are:

· Cancellations 3 or more days before the service: a charge of 20% of the total amount.
· Cancellations 2 to 0 days before the service, or no-shows: non-refundable.

— The agency reserves the right to modify the itinerary or hotels only when strictly necessary or due to force majeure.
— The agency is not responsible for delays, schedule changes or cancellations by airlines or carriers; any resulting expenses are borne by the customer.

— Airport taxes are not included in the packages.
— Airfares are per person and may or may not include taxes; this will be specified at the time of purchase.
— Cancellation policies and date-change penalties take effect once tickets are issued and vary by airline.

— Grupo Nissi and/or its affiliates act as an intermediary agent between the customer and the service providers (lodging, transportation and tours) and assume no liability for the acts or omissions of those providers.
— No liability is assumed for claims, costs or expenses arising from injuries, accidents, loss of belongings or other causes beyond Grupo Nissi's direct control, including illness, theft, labor disputes, mechanical failures, weather or government actions.
— Failure by the customer to obtain the documentation required for travel (passports, visas, certificates) does not entitle them to a refund.
— We reserve the right to cancel or change travel services at our discretion, endeavoring to replace them with comparable services.
— If services are cancelled for reasons beyond our control (weather, hurricane, earthquake, acts of terrorism, etc.), up to 20% of the amount paid may be retained as an administrative fee.
— The photographs shown on the portal are representative and do not guarantee that everything will be exactly the same upon arrival.
— Any claim must be submitted in writing to info@parisosperdidos.com no later than 5 days after returning from the trip.